HES Patient Experience Part 1 Bournemouth

Bournemouth

24 March 2012

This session will focus on, amongst other things, getting the phone to ring, providing information to potential patients, securing bookings and the physical environment – all from the viewpoint of the patient.

It will consider:

• Branding and Marketing strategies (Getting the phone to ring)
• Information for potential patients (Leaflets, websites etc)
• Answering the telephone/securing bookings
• Appointment reminders
• The physical environment – the exterior of the clinic, the reception, waiting room etc
• In-practice patient literature (Consent forms etc)
• Patient record management

Location

Bournemouth University, Talbot Campus, Fern Barrow, Bournemouth, BH12 5BB

Time

9.30am – 4.30pm

Booking

Tel/fax: 01202 568898  email: ken.joy@heseminars.com

Price

£125.00