Patient Experience Workshop

Yarm, Stockton-on-Tees

29 February 2012

Do you want to:

Have a busier, more successful practice?
Build a strong returning and referring culture?
Improve the patient experience?
Have a motivated team who work together?

If you answered YES to any of these questions then spending a day with Painless Practice is the right thing to do!

At the end of the day, you will have an action plan to follow that will enhance the patient experience, encouraging patients to complete treatments and refer others to your practice. You will also have ideas to implement that will encourage individuals to work together as a team to achieve the goals of the practice.

The Patient Experience:
• Strategies to enhance the non-clinical patient journey
• Influencing patient perception
• Standards and wow factors

Setting and managing expectations:
• Optimising patient visits – the importance of patient buy-in to full treatment
• Establishing value within the treatment room
• The role of an on-going relationship with patients

Establishing a referring culture:
• Generating a referral culture amongst patients
• Listening for opportunities
• Implementing a process to generate results

Generating a collaborative environment:
• Getting buy-in
• Working as a team
• Motivating yourself and others

Date: 29th February 2012 9.30am – 4.30pm

Fee: £95.00 per person

Location: Yarm Osteopaths, 89 High Street, Yarm, Stockton-on-Tees TS15 9BG

Booking: reception@yarmosteopaths.co.uk – Stuart or Dorothy

Tel: 01642 788755