Education for Complementary Health Practices

Our aim is to see every practitioner achieving their vision.

The BOA patient experience 1

Resource Centre, Holloway Road, London

21 February 2012

This session will focus on, amongst other things, getting the phone to ring, providing information to potential patients, securing bookings and the physical environment – all from the viewpoint of the patient. This course is open to non-BOA members too.

It will consider:

  • Branding and Marketing strategies (Getting the phone to ring)
  • Information for potential patients (Leaflets, websites etc)
  • Answering the telephone/securing bookings
  • Appointment reminders
  • The physical environment – the exterior of the clinic, the reception, waiting room etc
  • In-practice patient literature (Consent forms etc)
  • Patient record management

Location

Resource Centre, Holloway Road, London, N7 6PA

Time

9.30am – 4.30pm

Pricing

£95 BOA members, £115 non-members

Booking

BOA: memsec@osteopathy.org or Call 01582 488 455

Contact the BOA to reserve a place

 

Please e-mail memsec@osteopathy.org or call (01582) 488455.