Education for Complementary Health Practices

Our aim is to see every practitioner achieving their vision.

The CoC Patient Experience Part 1 Gatwick

Holiday Inn, Gatwick

16 June 2012

This session will focus on the patient journey before they get to the treatment room and will consider:

  • Branding and Marketing strategies (Getting the phone to ring)
  • Information for potential patients (Leaflets, websites etc)
  • Answering the telephone/securing bookings
  • Appointment reminders
  • The physical environment – the exterior of the clinic, the reception, waiting room etc
  • In-practice patient literature (Consent forms etc)
  • Patient record management

Location

Holiday Inn, Gatwick, Povey Cross Road, Horley RH6 0BA

Time

9.30am – 4.30pm

Pricing

£99 CoC members, £125 non-members

Booking

College of Chiropractors: admin@colchiro.org.uk or Call 0118 946 9727