Workshops for Complementary Health Practices

London, Learning Resource Centre

13 June 2012

This course is designed for practitioners setting up practice or those who have been in practice for years and are in need of a fresh perspective. At the end of the day, you will be in a position to plan the marketing for your practice, have loads of ideas of how to generate referrals from your patient base and have a basic understanding in business discipline to ensure your efforts bring financial reward. You will leave with a clear idea of what needs to change within each pillar of your practice.

Holiday Inn, Gatwick

16 June 2012

This session will focus on the patient journey before they get to the treatment room and will consider:

• Branding and Marketing strategies (Getting the phone to ring)
• Information for potential patients (Leaflets, websites etc)
• Answering the telephone/securing bookings
• Appointment reminders
• The physical environment – the exterior of the clinic, the reception, waiting room etc
• In-practice patient literature (Consent forms etc)
• Patient record management

Holloway Road, London

19 June 2012

Exclusive to practitioners who have attended at least 1 of the  Patient Experience workshops, there is now an opportunity to join The Success Club which will focus on further enhancing the patient experience, exploring the best structures for your individual practices and supporting you in achieving your long term professional and personal goals.

Holloway Road, London

20 June 2012

Exclusive to practitioners who have attended at least 1 of the  Patient Experience workshops, there is now an opportunity to join The Success Club which will focus on further enhancing the patient experience, exploring the best structures for your individual practices and supporting you in achieving your long term professional and personal goals.

Holloway Road, London

27 June 2012

Enhancing the patient journey for receptionists and practice managers – with our customer service expert

Do you have a practice manager or receptionist/s?

Would you like them to…

• Recognise the importance of their role in the context of the patient?
• Be pro-active in their role?
• Enhance their communication skills?
• Have confidence to deal with difficult people?
• Deliver excellent customer service?
• Be more efficient?
• Share good practice ideas with other receptionists/practice managers?

Risley Hall Hotel

19 July 2012

Exclusive to practitioners who have attended at least 1 of the  Patient Experience workshops, there is now an opportunity to join The Success Club which will focus on further enhancing the patient experience, exploring the best structures for your individual practices and supporting you in achieving your long term professional and personal goals.

Holiday Inn, Gatwick

11 August 2012

The final session will consider the tips for managing patients after the treatment such as:

• Securing the next appointment
• Taking payment
• The role of an on-going relationship with patients
• The filing cabinet – a clinic’s most valuable resource
• Patient communication – individuals and groups
• Managing records
• Promoting the referral culture

Holloway Road, London

19 September 2012

Exclusive to practitioners who have attended at least 1 of the  Patient Experience workshops, there is now an opportunity to join The Success Club which will focus on further enhancing the patient experience, exploring the best structures for your individual practices and supporting you in achieving your long term professional and personal goals.

Holloway Road, London

25 September 2012

Exclusive to practitioners who have attended at least 1 of the  Patient Experience workshops, there is now an opportunity to join The Success Club which will focus on further enhancing the patient experience, exploring the best structures for your individual practices and supporting you in achieving your long term professional and personal goals.

Oxford

27 September 2012

An exploration of other ownership models for therapy clinics

Practitioners perennially struggle to retain and reward good associates – without employment contractors or common equity share models seen in other sectors, many principals live in fear that good associates will desert the practice and open in competition nearby.