by Celia Champion | Dec 10, 2018 | Painless Newsletter
It is very easy to be the victim of circumstance, complain about it and yet do nothing. When we have absolutely no control we can still choose to make the best of a bad situation. There are, however, a lot of things in our control. Perhaps you need someone to help you...
by Celia Champion | Nov 4, 2018 | Painless Newsletter
Let us start by agreeing that it is hopefully not the treatment you offer that is scary. But if it is, I’ll leave you to deal with any scariness on the clinical side of your practice! Halloween got me thinking about what you might perceive as frightening about the...
by Celia Champion | Sep 30, 2018 | Painless Newsletter
Patients not booking back into your practice when you would have expected them to is not good for the growth and stability of your practice but more importantly it’s most likely not good for your patients who are not returning. Facing reality The first thing to do is...
by Celia Champion | Aug 31, 2018 | Painless Newsletter
Anyone who has travelled to Africa and spent time in the bush, going on game drives in the hope of seeing the Big Five, will know the feeling of excitement, anticipation and shear joy in spotting all or even just any one of the Big Five. That experience together with...
by Celia Champion | Jul 31, 2018 | Painless Newsletter
My conversation with a client this week certainly inspired me to put pen to paper! At our previous coaching session we discussed following up with patients who did not book a subsequent appointment; did not arrive; or cancelled their appointments without rebooking....
