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7 PILLARS OF A
PAINLESS PRACTICE


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What decisions will you make to end 2018 positively?

What decisions will you make to end 2018 positively?

It is very easy to be the victim of circumstance, complain about it and yet do nothing. When we have absolutely no control we can still choose to make the best of a bad situation.

What’s the scary thing about your practice?

What’s the scary thing about your practice?

Let us start by agreeing that it is hopefully not the treatment you offer that is scary. But if it is, I’ll leave you to deal with any scariness on the clinical side of your practice!

What are your rebooking statistics telling you?

What are your rebooking statistics telling you?

Patients not booking back into your practice when you would have expected them to is not good for the growth and stability of your practice but more importantly it’s most likely not good for your patients who are not returning. Facing reality The first thing to do is to face reality and look at the percentage of patients who do not rebook at any stage during their care where you would expect them to come back for a future appointment.

The big five

The big five

Anyone who has travelled to Africa and spent time in the bush, going on game drives in the hope of seeing the Big Five, will know the feeling of excitement, anticipation and shear joy in spotting all or even just any one of the Big Five. That experience together with ticking off a big personal bucket list item prompted me to share some thoughts that I hope will be helpful to all our readers, whether personally or in business.

Lead by example

Lead by example

My conversation with a client this week certainly inspired me to put pen to paper! At our previous coaching session we discussed following up with patients who did not book a subsequent appointment; did not arrive; or cancelled their appointments without rebooking.

Are you focused on quality or quantity?

Are you focused on quality or quantity?

My conversation with a final year student who is looking at purchasing a clinic and was very much impressed with the size of the database (until I started asking him questions about it) got me thinking about some of the areas in a practice where quantity is perceived to be a good thing but quality is so much better. So is it going to be quality or quantity?

Marketing – it’s not a dirty word

Marketing – it’s not a dirty word

I have not met too many health practitioners who decided to go into their chosen profession because they love marketing and can’t wait to get their teeth into it. Mostly practitioners dread the thought, hope that the phone will just ring, patients will flow into the practice and that they will never have to ‘do it’ Let’s make marketing less daunting!

Grab the bull by the horns

Grab the bull by the horns

Taking confident and pro-active action can make a massive difference to your results. It is extremely easy to go day to day, month to month and not get as much done as you had imagined or hoped.

GDPR toolkit for clinics

GDPR toolkit for clinics

GDPR Compliance Toolkit This unique and comprehensive toolkit created by Technology Tamed is designed to guide you through the complex and bewildering process of GDPR compliance. The information consists of concise facts, explanations on how each element of GDPR affects a typical clinic, checklists and templates.

Turning plans into actions and results

Turning plans into actions and results

It is ‘easy’ (easy, especially with our help) to plan what you want to achieve, set goals and outline what your dream life and practice looks like. Then comes the harder part…translating the dream vision into reality.

Are you offering the best care?

Are you offering the best care?

This month’s topic was inspired by a combination of a meeting I had with a physio in Johannesburg and subsequent chats with some of her patients. Should Rozanne decide to immigrate to the UK, South Africa will be loosing one of their great physios and the UK will be gaining a proactive, patient-centred physio.

Are your patients just another statistic?

Are your patients just another statistic?

This month’s article is inspired by the poor customer experience I recently experienced. You may have heard the words ‘either do something about it or stop complaining’ come out of my mouth before so I will walk my talk and share lessons to take away rather than rant on about it.