Importance of Your Front of House Team
Your ‘front of house’ team are often the very first people your potential, new and existing patients encounter – by phone, email or when they walk into your clinic. The impression created by your team is integral to how your patients feel about your practice, whether they recommend you, or continue to return as patients. It’s therefore vital that they reflect the ethos and reputation of your clinic from the moment patients first contact you.
Whether you already have an established team sharing your practice’s purpose and values, or you’ve just introduced reception cover to your practice, bespoke training for your practice manager and receptionists is extremely beneficial for patient retention and new patient generation.
In-House Reception Training
A full/half day reception training session with Bev typically covers the following topics:
- How to excel at being a front of house team member
- The patient journey, and how the front of house team is involved in this
- Communicating effectively
- Implementation for success – how to implement what has been learnt throughout the day
For a quote or for more information, contact Beverly.
contact Beverly today